he was used to everything going his way and insisted on letting smiling play even when her hand was injured and that's why he felt guilty. as to what happened in ep 28 with lao mao, it was related to pope, i only watched the trailer once and wasn't concentrating much on it so all i know is that it's related to pope and that practice with YQCB.
no she didn't give orders, the part was like now everyone in the team shares opinions and not only lu si cheng is giving orders, everyone is, so it is a bit confusing but when they do work it out it's great for the team but still the fans got mad and said smiling changed him that's why they're losing now.