Not getting notifications for subscribed threads

ASTER

Jul 11, 2024 05:43 am

As I mentioned, I have to open a thread twice for it to be considered read or use the "mark these as read" option. Simply opening it once does not count as read.

Aoi Community Manager

Jul 11, 2024 05:45 am

How do you know it isn't considered read? Is it based on the badge number?

ASTER

Jul 11, 2024 05:48 am

Yes, the notification number remains unchanged, and when I click the notification icon, it shows the same notifications that I have already visited.

Aoi Community Manager

Jul 11, 2024 05:51 am

Is it always twice or sometime only 1 time?

ASTER

Jul 11, 2024 05:53 am

always twice

Aoi Community Manager

Jul 11, 2024 05:58 am

It is not possible for it to always take two clicks unless you're somehow always stuck on a specific server(extremely rare). As I'm replying to your message, it only takes me one click per notification. I'm trying to reproduce it, but I can't seem to do it.

ASTER

Jul 11, 2024 06:39 am

if thats the case suggest any steps I might take to resolve it on my end?

Aoi Community Manager

Jul 11, 2024 03:13 pm

I don't have a solution right now, but try logging in again and clearing the cookies for this specific site. We are still trying to combat the delay issue from our end, which I still believe is the case.