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I keep seeing adds while on an active VIP subscription

nayamatti VIP

I use the app mostly and recently noticed that I keep seeing adds. I've tried restoring but it doesn't work. The app recognizes the active subscription when I click on subscribe).

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Aoi Community Manager

Have you tried to logout and login again?

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nayamatti VIP
 Aoi:

Have you tried to logout and login again?

Yes I did and it's not working.

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Aoi Community Manager

Hi, it seems like there is an issue with the billing. Could you email support with your invoice or screenshot? You can get it from the Manage Subscription on your phone.

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Aoi Community Manager

We're still looking into the issue but we fixed your account.

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