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VIP Subscription Not Reflecting

xuehua

I purchased VIP Subscription today via MDL App however my subscription did not reflect on my account although the payment has already been processed. I tried clicking the subscribe button again and resetting my phone but it didn't work. 

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Ji-N Admin

On the app, can you try to restore purchase in user settings?

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xuehua
 Ji-N:

On the app, can you try to restore purchase in user settings?

It still doesn't work. All I get is a notice that says: "you have subscribed this product vip_monthly" but the subscription privileges are still not reflecting on my account.

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Ji-N Admin

It shouldn't say that. Are you sure you press the word "Restore"?

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xuehua
 Ji-N:

It shouldn't say that. Are you sure you press the word "Restore"?

yes, I did press that word but this is what appears. 

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Ji-N Admin

Thank you for the screenshot, that helps a lot. I didn’t know the restore was supposed to do that. I'm looking into the issue now.

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Ji-N Admin

Update: Fixed it, you may need to login again if ads are visible.

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xuehua
 Ji-N:

Update: Fixed it, you may need to login again if ads are visible.

It's resolved! thanks for fixing the issue. 

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Ji-N closed this Jul 21, 2025 03:47 pm

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